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Contact

Hi, I'm Karen.

Your customers want to tell you something. So do your employees. I help companies and company leaders to tune in to the conversation that matters most. It's a conversation about your success.

It's time to turn down the noise. And create greater connection than ever before. Have you heard what you've been missing?

Listen UP! by Karen Mangia - transparent background

Hi, I'm Karen.

Your customers want to tell you something. So do your employees. I help companies and company leaders to tune in to the conversation that matters most. It's a conversation about your success.

It's time to turn down the noise. And create greater connection than ever before. Have you heard what you've been missing?

What Others Are Saying...

About Listen UP!

"Great leaders know that strong realtionships and meaningful connections begin with listening. This book provides the tools to turn down the noise and listen to your customers in ways that will help move your business forward."

Arianna Huffington

CEO, Thrive Global and Co-Founder of the Huffington Post

“Listening is where it all begins. The same thing that makes a great song can make a great company. What makes the music meaningful is listening to it. Read this book, and you will hear how you can help your customer to create something powerful and unforgettable.” 

Michael Feinstein Founder Great American Songbook Foundation

Michael Feinstein

Five-Time Grammy Award Nominated musician and Founder, Great American Songbook Foundation

“Powerful and insightful: this book will teach you how to stop thinking about your customers and start thinking like your customers." 

Tony Rodoni Salesforce

Tony Rodoni

Executive Vice President, Customer Experience, Salesforce


"I always say, 'Simple is the new sexy', and simply put, if you want to make your business better it's time to Listen UP!  You can lead your audience to want and desire your offering when you understand exactly what they want and need. That is the strongest possible structure for connecting to your clients and your audience.."

Brant Pinvidic

Brant Pinvidic 

Producer of Pawn Stars, Bar Rescue and The Biggest Loser - Author of the bestselling book, The 3 Minute Rule

"Powerful ideas for turning customer service into customer success. Karen fills the pages with powerful personal stories and unflinchingcorporate examples of companies that arent' afraid to push the envelope, when it comes to customer loyalty, service and success."

Nick Mehta

Nick Mehta

CEO of Gainsight, co-author of The Customer Success Economy


Meet Karen

Karen Mangia is an internationally-recognized thought leader whose TEDx appearance, keynotes, blogs and books reach hundreds of thousands of business leaders each year.  She is the author of Working from Home: Making the New Normal Work for You (Wiley), Listen UP! How to Tune Into Customers and Turn Down the Noise (Wiley) and also Success With Less  (Marie Street Press). A prolific blogger and sought-after media interview, she has been featured in Forbes and regularly contributes to Thrive Global and ZDNet.


As Vice President of Customer and Market Insights at Salesforce, she engages current and future customers around the world to discover new ways of creating success and growth together. She serves on the company’s Work from Home Taskforce, where she is helping the company’s 50,000+ worldwide employees to better adapt to a work-from-home environment. Passionate about diversity and inclusion, she also serves on the company’s Racial Equality and Justice Taskforce. Prior to Salesforce, she spearheaded Customer Satisfaction and Experience at Cisco Systems.


Recognized with the Centurion Award, Hall of Fame Honoree and a Graduate of Distinction from Ball State University; part of the 40 under 40 in the Indianapolis Business Journal; and Ivy Tech Distinguished Alumni Award. She is a trained chef, and is active in numerous community organizations, including serving on the board of the Indianapolis Symphony Orchestra and Ball State University.

Photo Credit: Sunburst Signature


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Meet Karen

Karen Mangia is an internationally-recognized thought leader whose TEDx appearance, keynotes, blogs and books reach hundreds of thousands of business leaders each year.  She is the author of Working from Home: Making the New Normal Work for You (Wiley), Listen UP! How to Tune Into Customers and Turn Down the Noise (Wiley) and also Success With Less  (Marie Street Press). A prolific blogger and sought-after media interview, she has been featured in Forbes and regularly contributes to Thrive Global and ZDNet.


As Vice President of Customer and Market Insights at Salesforce, she engages current and future customers around the world to discover new ways of creating success and growth together. She serves on the company’s Work from Home Taskforce, where she is helping the company’s 50,000+ worldwide employees to better adapt to a work-from-home environment. Passionate about diversity and inclusion, she also serves on the company’s Racial Equality and Justice Taskforce. Prior to Salesforce, she spearheaded Customer Satisfaction and Experience at Cisco Systems.


Recognized with the Centurion Award, Hall of Fame Honoree and a Graduate of Distinction from Ball State University; part of the 40 under 40 in the Indianapolis Business Journal; and Ivy Tech Distinguished Alumni Award. She is a trained chef, and is active in numerous community organizations, including serving on the board of the Indianapolis Symphony Orchestra and Ball State University.

Books by Karen Mangia

Success With Less: Releasing Obligations and Discovering Joy

Overall Rating: 4/5

The book that started it all. In her thirties, a mysterious illness robbed Karen of her health. A team of doctors couldn't figure out what was wrong. She lost energy, gained weight, experienced multiple symptoms - until she discovered an unexpected formula for health. Turns out, it helped her to heal her career and her relationships along the way. That's the story of Success With Less.

Listen UP! How to Tune In to Customers and Turn Down the Noise (coming October 20)

Overall Rating: LAUNCHES OCTOBER 20, 2020

There's one voice that matters more than any other: the voice of the customer. Find out how to turn down the noise (and re-think that latest survey) to discover what's really going on inside of your most important asset. From employee engagement to AI-driven insights, here's how to access the number one source of your company's growth: your customers.

Working from Home: Making the New Normal Work for YOU

Overall Rating: 4.9/5.0

The story of our times: How can companies and teams work more effectively, when everyone is working from home? From setting up your home office to finding new ways to engage with the audiences that matter most, here's the hold-your-handbook for thriving in the new normal.



Podcasts Featuring Karen Mangia

Listen UP!  New Podcast Interviews

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Karen on Career Nation / Career Tiger

Uncorking a Story with Karen Mangia

Conversations in Depth featuring Karen Mangia

Boost Your Skills. Join the Community.

Get access! Sign up and receive Karen's free guide to Fight Burnout in Your Company and Your Career  - join the Working from Home Community:

What You Need to Know, Now

" Success is not a location. It's not a job title or a number in your bank account. Success isn't something that's reserved for somebody else. It might just be one step away - especially when you take ownership for your own success, right now. Are you ready to take that step?" - Karen Mangia

Inspiring New Ideas

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